Introduction
The purpose of this post is to describe how to collect a log for a specific user when he/she is doing a activity in siebel application.
Process of Collecting a User Level Logs
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1. login to call center application
2. login to UCM application with your user id.
3. (Call Center App) - Move to Administration - Server Management - Session - Query
OM Login - "User ID" ---
make a note of the task id,component name,server name
4. Now increase the SQL Log of object Manager from Administrator - Server Config - Server - Component
--Events Tab - increase the log level to 5 on that server
4. Now Query the Acquisition data.
5. After query gets completed.
6. Revert the Component Log level to 1.
7. Look for the Log file located on the server. ( server name noted on the step no 3)
E:\sba81\siebsrvr\log
The purpose of this post is to describe how to collect a log for a specific user when he/she is doing a activity in siebel application.
Process of Collecting a User Level Logs
======================================================================
1. login to call center application
2. login to UCM application with your user id.
3. (Call Center App) - Move to Administration - Server Management - Session - Query
OM Login - "User ID" ---
make a note of the task id,component name,server name
4. Now increase the SQL Log of object Manager from Administrator - Server Config - Server - Component
--Events Tab - increase the log level to 5 on that server
4. Now Query the Acquisition data.
5. After query gets completed.
6. Revert the Component Log level to 1.
7. Look for the Log file located on the server. ( server name noted on the step no 3)
E:\sba81\siebsrvr\log
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